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Customer Support Service (Mandarin)

  • Pasig
  • Full time
  • 3 months ago
  • Peso 60K-100K / Monthly

Job Information

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    Category Customer Support Service
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    Shift Day Shift
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    Posted On Oct 8 ,2019
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    Job Level : Customer Support Service
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    Job Experience : 1 year

Job Description

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

JOB REQUIREMENTS:

  • High school diploma, general education degree or equivalent.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.
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